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Frequently
Asked Questions - Version 1.xx
Before You Buy
Installing LionClock
Errors
Using LionClock
LionClock Pro for
Networks
How to Purchase
Before You Buy
Q:
What should I do before I purchase LionClock?
A: You should download the Demo
version. It allows you to try all the options and features of
LionClock before you buy.
Q:
Why should I use LionClock?
A: LionClock will save many hours of your time since
you won't have to calculate your employees working hours manually.
Let's say you have a company with 40
employees that you pay every week.
According to the statistics,
an experienced accountant takes about 6 minutes to total the hours on a
paper time card. If we wanted to know how much time your accountant
spends counting hours every month, we do that:
6 minutes X 40 employees X 4
weeks = 960 minutes or 16 hours
That means that by using
LionClock you can save your accountant 16 hours of his time every
month.
Q:
What is the difference between the Demo and the Full version?
A: Actually, there is only one difference. The Demo
allows you to have up to 3 employees and the Full version up to 150
employees (200 employees in case of LionClock Pro). Other than that,
the Demo version gives you a chance to try all the
features that are present in the Full version: nothing is removed or
disabled. if you don't see a certain feature in the Demo version, you
won't find it in the Full version either.
Q:
Can I use LionClock on a network?
A: LionClock (standard version) cannot be run on a
network. However, LionClock Pro was
designed specifically for this purpose.
Q:
What
is the difference between LionClock and LionClock Pro?
A: The regular version of LionClock allows your
employees to punch IN and OUT from one computer. You will use this same
computer to generate payroll reports.
LionClock Pro for Networks is designed for those who want their
employees to punch from different locations. LionClock Pro has two
parts: LionClock Server and LionClock Client. The Server part should
be installed on the computer you plan to use to manage your employees
and generate payroll reports. The Clients are installed in each location
you want your employees to punch IN and OUT.
Q:
I purchased LionClock 1.xx some time ago. How can I upgrade to current version 2.xx
?
A: If you purchased a license of LionClock 1.xx after
March 31, 2005 you are entitled to a free upgrade to the new version 2.xx. In most cases, you will be able to download the new version setup file from our Online Customer Support Area without having to contact us.
If you purchased a license of LionClock 1.xx before March 31, 2005 you can upgrade to the new version for a discounted price by logging to our Online Customer Support Area. There, you will see a drop-down box with available upgrade options. Simply choose "Upgrade to LionClock 2", choose
"ClickBank" if you would like to pay with a credit card and click Purchase.
Click here to login to our Customer Support Area. If you don't have your login info, you can try visiting
this page to retrieve it by entering your email address.
After purchasing, you will need to download and install new setup file(s).
If you are using LionClock Pro, both the Server and all Clients have to
be upgraded. By default, the new version is installed into a different
location on your hard drive allowing you to use the old version as well.
Once you feel that you don't need the old version, you should uninstall
it.
Installing LionClock
Q:
How do I install and configure LionClock?
A: In order to install and configure LionClock
properly, we recommend that you follow these installation guides:
LionClock
Installation Guide
LionClock Pro for Networks
Installation Guide
Q:
I would like to download and install LionClock on a computer that has
no Internet access. How can I do that?
A: LionClock's installation file cannot fit on a single
diskette. You could use a CD-Writer or a ZIP Drive (a storage device) to
copy the installation file to the computer that has no Internet access.
In case your computer knowledge is limited, you should ask a local
computer guru to transfer the file for you.
Q:
I already purchased LionClock and cannot find the Full Version
installation file. Do I have to pay again?
A: You can download the most recent Full version setup
file from our Customer Support Area at any time. Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address.
If you cannot find/retrieve
your login info, please fill out this
form and, after a manual verification, we will redirect you to a
page where you can download the Full Version installation file.
Q:
I already purchased LionClock and noticed that you
have a newer version of LionClock. How can I download it?
A: You can download the most recent Full version setup
file from our Customer Support Area at any time. Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address.
If you cannot find/retrieve
your login info, please fill out this
form and, after a manual verification, we will redirect you to a
page where you can download the Full Version installation file.
Q:
Why is LionClock's Setup file is so large (about 2.6 MB)?
A: The actual application is not larger than 300 KB. The
Setup file is so large because it includes the installation wizard and
Visual Basic Runtime files. This way, users who don't already have the
necessary libraries will not need to download any additional files.
Q:
How can I backup the time files and settings so I
could restore them later?
A: It is rather simple. Please click
here for detailed instructions on how to backup and restore
LionClock's settings and time files.
Errors
When I select an employee from the list or when I try to punch IN or OUT, I get an error message saying: "Warning, the action was not completed. The time file of this employee seems to be invalid". What should I do?
A: In most cases, this happens when someone edits the
employee time files manually instead of using the built-in Time
Editor. It may also be a sign of an employee who is trying to cheat.
Read this to learn more
about this problem.
Q:
When I try to create a single or a multiple report, I get an error
message saying "Run time error 62, Input past end of file".
What should I do?
A: To fix this problem, please delete the files singmem.ini
and multmem.ini located in the folder where LionClock was
installed. This folder can usually be found at:
If you use LionClock: c:\program files\punchclock\data
If you use LionClock Pro for Networks: c:\program files\punchclock
server\data
These two configuration files will be automatically recreated next
time you create a payroll report.
Q:
While starting or using LionClock on Windows 2000/XP, my computer asks
me to insert Microsoft Office or Access CD or gives me a 1706 error.
What is going on?
A: LionClock doesn't use or depend upon Microsoft
Office or Access. However, LionClock uses the Microsoft Common Control
component (Mscomctl.ocx) for certain dialog features. This is a standard
Microsoft file that is frequently upgraded by applications including
Microsoft Office. This is a known Office 2000 issue that has several
causes. One cause is that Office was installed on Windows 2000/XP using
a non-administrative user account. In that case, when Office installed
the Mscomctl.ocx file, it could not register it properly. Therefore,
when launching any third party applications that reference the control,
Windows will either prompt for the Office CD to complete the
installation or generate an error.
The solution is to load the Office CD when prompted and allow Office
to complete the installation. If you receive a 1706 error instead
of the CD prompt, you must login with an administrator account, start
the affected application and load the Office CD when prompted. For more
detailed information about this known Microsoft issue, refer to this
knowledge base article.
Our customers have reported
this behavior with some installation of MS Office, MS Access and Nero
Burning Rom.
If the instructions above
don't help, keep in mind that similar behavior could also be observed
when a few registry keys might have been accidentally removed by
uninstalling Corel products. For detailed instructions on how to fix
this issue, read this.
Q:
While starting or using LionClock Pro I get an error 10048, 10061 or 10047. What should I
do?
A: In most cases, these errors are related to your
network configuration and prevent LionClock Server and Client from
communicating with each other. Please read
our network troubleshooting guide that explains the most probable
causes and solutions for each of these run-time errors.
Using LionClock
Q:
I have enabled PIN numbers. Why LionClock doesn't ask for a PIN number?
A: To require employees to enter their PIN number each
time they punch IN and OUT, go to the "Manage - Options" menu,
switch to the "Passwords" tab and put a checkmark next to
"Require employee PIN". Then, click the "Apply"
button. Stand-alone non-network edition of LionClock will now ask for
PIN numbers.
However, if you are using
the Pro edition, LionClock Server will not ask for a PIN number
because LionClock Server was designed to be used by the administrator
only. It allows you to print payroll reports and manage your employees.
Ideally, no employees should be allowed to use LionClock Server.
Therefore, no PIN is necessary.
However, LionClock Clients are designed to be used by employees and
will ask for a PIN number. Once you enable PIN numbers, each
LionClock Client will require employees to enter their PIN number each
time they punch IN and OUT.
Q:
Is there a way for the administrator to edit time files if an employee
forgets to punch IN or OUT?
A: Yes, definitely. Click
here for step by step instructions.
Q:
We lost our administrator password. Can it be recovered?
A: If you lose or forget the administrator password,
you will no longer be able to perform management tasks such as creating
payroll reports, correcting time entries or adding new employees.
Fortunately, you can always contact us by filling out this special password
recovery form and we will provide you with the appropriate
instructions.
Q:
Does LionClock support semi-monthly pay periods?
A: Yes! The current version of LionClock supports any
type of pay period including:
Weekly and Biweekly
Monthly and Semi-Monthly
Daily
Q:
Can LionClock keep track of vacation, sick and holiday hours?
A: Although, LionClock has no such feature, sick,
holiday and vacation pay can be added in form of time entries. For
example, to give an employee extra 8 hours you can do this:
| IN |
02/07/2002 |
10:00 |
| OUT |
02/07/2002 |
18:00 |
To add such a record, select
the employee from the list and go to "Manage - Edit Employee
Time" and choose "Add time entries".
Q:
How can we require employees to enter a PIN number each time they punch
In or Out?
A: To use the personal ID numbers (PINs) you have to
enter a PIN each time you create a new employee. You can see/modify
employee info by going to "Manage - Modify Employee Info".
Once all your employees have received their PIN numbers, go to
"Manage - Options" and check the "Require employee
PIN" on the "Passwords" tab. LionClock will now be
asking for a PIN each time someone wants to punch IN or OUT.
Q:
How does time rounding work?
A: Click here for a
detailed explanation.
Q:
Does LionClock support different pay rates for the same employee?
A: It can be done, but not directly. If you have an
employee named John who sometimes works as a salesperson and sometimes
as a technician, you can simply create two employees in LionClock.
Example:
1) "John Salesperson" (Regular salary: $8.00)
2) "John Technician" (Regular salary: $14.00)
Q:
Can payroll reports be exported to our accounting software?
A: LionClock 1.xx doesn't offer any
exporting capabilities. Please consider upgrading
to version 2.xx that offers different exporting functions.
Q:
Can I use LionClock with magnetic cards or a barcode reader?
A: No. LionClock 1.xx doesn't
support magnetic cards or barcode readers. Please upgrade
to version 2.xx to use this feature.
Q:
I need an additional feature to be added to LionClock. Will you do that
for me?
A: Every week we receive a considerable amount of emails
with lots of suggestions to make LionClock more advanced. Even if we
read every email, we cannot add business specific or rarely requested
features. Only features that apply to most companies or a considerable
percentage of them can be implemented. Otherwise, LionClock would
rapidly become a very user-unfriendly program with tons of hard to
understand options.
LionClock Pro for
Networks
Q:
What
is the difference between LionClock and LionClock Pro?
A: The regular version of LionClock allows your
employees to punch IN and OUT from one computer. You will use this same
computer to generate payroll reports.
LionClock Pro for Networks is designed for those who want their
employees to punch from different locations. LionClock Pro has two
parts: LionClock Server and LionClock Client. The Server part should
be installed on the computer you plan to use to manage your employees
and generate payroll reports. The Clients are installed in each location
you want your employees to punch IN and OUT.
Q:
What type of network do I need to run LionClock Pro?
A: LionClock Pro
runs on standard local networks based on the TCP/IP protocol. If you are
not sure what type of network you have, we invite you to download the Demo
version to make sure it works properly.
Q:
What is the difference between the Demo version of LionClock Pro and
the Full version?
A: The Demo version of LionClock Pro allows you to have
up to 3 employees and the Full version up to 200 employees. In addition,
the Demo supports up to 2 workstations only. The Demo version gives you
a chance to try all the features that are present in
the Full version: nothing is removed or disabled.
Q:
LionClock Pro for Networks is available in different configurations.
Which one should I buy?
A: All versions of LionClock Pro for Networks can
manage up to 200 employees. Your choice will depend on the number of
workstations (computers) you would like your employees to punch from.
Problem:
You have 40 employees and would like them to punch IN and OUT from two
computers
Solution:
Buy LionClock Pro that supports up to 5 workstations
Problem:
You have 12 employees and would like them to punch IN and OUT from their
own computer
Solution:
Buy LionClock Pro that supports up to 15 workstations
Q:
I found that my employees change the system time before they punch IN
and OUT on LionClock Client. How can I prevent this from happening?
A: In LionClock Pro, the time entries are stored on the
Server and are recorded according to the Server's system time. That is
why, you don't have to worry about your employees changing the system
time of the Client computer. The employees can do whatever they please
with the Client's system time and it still won't change anything except
the time displayed on the Client's screen.
Q:
How can I setup LionClock Server to work with all my LionClock
Clients?
A: It is quite simple. Just go to "Manage -
Options" in each LionClock Client and enter the IP address of your
server. For more instructions, click on the Help button found in
"Manage - Options".
Q:
Can I use LionClock Pro on a network with mixed versions of Windows?
A: Yes, you can mix different Windows versions together.
That includes Windows 95, 98, Me, NT, 2000 and XP.
Q:
Can LionClock Server be displayed as an icon in the system tray?
A: No. LionClock Server 1.xx cannot be minimized to the system tray.
Please upgrade to version 2.xx to use
this feature.
Q:
Can LionClock Server run as a background NT service on Windows
NT/2000/XP?
A: No. LionClock Server 1.xx cannot be run as a background NT service.
Please upgrade to version 2.xx that
can be run as a native Windows service.
Q:
LionClock Client has a "View Hours" button. What does it do
and how do I enable it?
A: The "View Hours" button allows your
employees to see their own time card without bothering the management.
To activate this button simply go to "Manage - Options" in
each LionClock Client and check the option that says "Allow
employees to view their working hours from this computer".
Q:
I use firewall software or have firewall capabilities build into my
router. I need to know what ports LionClock Pro uses so I could open
(allow) them?
A: In order for LionClock Pro to function properly, you
need to make sure TCP traffic on port 65499 and 65500 is not being
blocked.
How to Purchase
Q:
How can I purchase LionClock?
A: LionClock can be purchased online using a credit
card. Our order page is operated by a large 3rd party credit card
processing company and is completely secure. After paying the licensing
fees, you will be redirected to the download page. From this page, you
will be able to download the software you have purchased. Please
note that you will NOT receive a hard copy of LionClock on a CD-ROM.
Please note that currently we cannot process credit card orders by
phone. If you don't have or don't want to use a credit card, use
this form to purchase LionClock by check or money order.
Q:
Do you accept purchase orders?
A: We accept purchase orders from trustworthy
organizations and companies. Please fax us your purchase order at 1-866-652-1160
and don't forget to fill out and submit the online form on
this page.
Please note that you can
also purchase LionClock online with a credit card or by check
or a money order.
Q:
Will you send me a CD-ROM or a floppy with the program?
A: No, we won't. After
paying the licensing fees, you will be redirected to the download page.
From this page, you will be able to download the software you have
purchased.
Q:
What is your refund policy?
A: Smart Software Development does not issue refunds
because our web site allows you to download and try LionClock before
buying it. Therefore, a customer cannot ask for a refund saying that he
was unaware that a certain feature was missing. Despite
the fact that we don't offer refunds, we will be more then glad to help
you with different problems you may encounter.
Q:
We hired more employees and need to install more LionClock Clients on
our network. How can we purchase more licenses?
A: You can purchase an upgrade (more licenses) by
logging to our Online Customer Support Area. There, you will see a
drop-down box with available upgrade options. Simply choose "Upgrade
to LionClock Pro for X workstations", choose "ClickBank"
if you would like to pay with a credit card and click Purchase.
Click
here to login to our Customer Support Area. If you don't have your
login info, you can try visiting this
page to retrieve it by entering your email address.
After purchasing, you
will need to download and install the Server setup file. Please
note that only the LionClock Server has to be reinstalled. Existing
LionClock Clients don't have to be touched.
Download
a Demo version of LionClock
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